Albert SquareM2Our story

About Manchester Chauffeur Hire: a Manchester team that plans every journey

Here is everything about Manchester Chauffeur Hire in one place: a private chauffeur service focused inside the M60, with its own cars, DBS-checked chauffeurs and terms we explain before you pay.

  • 20+ yearsof private hire in our team
  • 10+ yearsin executive transport
  • DBS-checkedevery chauffeur
  • Our own carsplus a national partner network
King StreetM2Who runs MCH

The person behind Manchester Chauffeur Hire

The first thing to know about Manchester Chauffeur Hire is who runs it. Billy, the company director and the name most of our guests know him by, leads it with a small team, so the people you speak to when you book are the same people who look after your journey.

Billy, company director of Manchester Chauffeur Hire, in a black and white portrait

Hello, I’m Billy. MCH exists so that private chauffeur travel feels simple and honest, with a clear price, a chauffeur who arrives when we said, and terms you can understand before you pay. I would rather explain the small print at the start than have you find it at the end.

Billy

The company behind the name is Chauffeur Service Network Ltd, registered in England and Wales, company number 17469733, and every booking is made with it.

About Manchester Chauffeur Hire: two black Mercedes V-Class chauffeur cars on a cobbled street in Manchester at dusk with apartment towers behind
A black Mercedes V-Class chauffeur car on a Manchester city-centre street at night with a skyscraper lit up in the distance
A black Mercedes V-Class chauffeur car outside The Lowry Hotel in Manchester
A line of black Mercedes V-Class chauffeur cars parked outside a building on Crown Square in Manchester
Piccadilly GardensM1The team

The people you will deal with at Manchester Chauffeur Hire

Three people run MCH, and each has a clear job, so you always know who to speak to.

Billy

Company director

Billy leads MCH and sets the standards for the cars, the chauffeurs and the way we treat guests. He is the face behind the name and the person who decides how we run things.

Adam

Clients and accounts

Adam looks after our clients day to day, whether you are booking privately or for a business. He is usually the first person you deal with, from your quote to your booking and any questions after.

Dean

Dispatch and communications

Dean runs dispatch and communications. He coordinates the chauffeurs and keeps you updated, so on the day there is always someone watching your journey.

DeansgateM3Experience

The experience behind the name

More than two decades in private hire

The people behind MCH have spent over 20 years in private hire and more than 10 in executive transport, so the work is familiar. Airport runs, a boardroom visit, a wedding morning and a long night at an arena each ask for something slightly different, and experience is how you know what that is.

Other operations, one standard

The same team also runs other executive transportation operations at the same time. That is where the experience comes from, so we build MCH around the same standards: careful planning, clear communication and a calm journey. MCH keeps its own name, its own cars and its own service, and so you deal with MCH throughout.

Inside the M60 first, the UK as well

MCH focuses on executive transport inside the M60, the ring road around Manchester, so most of our clients are in and around the city. However, we serve the whole UK, and plenty of journeys that begin inside the ring road end far away, such as long distance trips, cruise ports, golf trips and multi-day tours.

Market StreetM1Our standards

About Manchester Chauffeur Hire: our cars, chauffeurs and partners

Three things sit behind every booking, and each one is something we can explain.

1

We own our vehicles

The Mercedes cars you see on this site are ours, so we know them well and look after them. Then you choose the car that suits your group, and the fleet page shows each one with its passengers and luggage.

See the fleet
2

Chauffeurs who are briefed

We use DBS-checked, experienced and professional chauffeurs, and we brief each one in detail on the journey and on what is needed. You also receive your chauffeur’s details before you travel, so you know who to expect.

See an example: airport transfers
3

A partner network for the big days

For large events and busy dates, we extend our reach through a national partner network, so one booking can cover more cars or a longer trip. Your point of contact stays the same, and we explain what is arranged.

See events we plan for
Peter StreetM2Plain terms

What can go wrong, and how we deal with it

Executive transport costs real money, so we explain the rules up front instead of leaving them to the small print.

Up to 24 hours beforeYou can change or cancel a standard booking, and we plan around it.
Inside 24 hoursChanges may not be accepted, and the booking may be charged in full.
A passenger no-showNo refund is given once a chauffeur and car were allocated and attended.

The one thing that tends to upset a guest is a refund that is not given, so we make sure you know this before you book. If you are ever unhappy with a journey, please tell us straight away, and we will talk it through and look for a solution that works for everyone. Our terms and conditions set out the details in full.

SpinningfieldsM3Questions about MCH

Everything about Manchester Chauffeur Hire: your questions answered

Who runs Manchester Chauffeur Hire?

Billy, the company director, leads MCH with Adam, who looks after clients, and Dean, who runs dispatch and communications. MCH is operated by Chauffeur Service Network Ltd, company number 17469733, registered in England and Wales.

Where does MCH operate?

Our focus is executive transport inside the M60, the ring road around Manchester, so most journeys start in and around the city. However, we serve the whole UK, including airports, cruise ports, golf courses, racecourses and other cities.

Does MCH own its cars?

Yes. We own the vehicles in our fleet. For large events and busy dates, we also work with a national partner network, so we can arrange more cars or specialist vehicles when you need them.

Are your chauffeurs DBS-checked?

Yes. Every chauffeur we use is DBS-checked, experienced and professional, and before they set off we brief them on the journey and on what you have asked for.

How much experience does the team have?

The team behind MCH has more than 20 years in private hire and over 10 in executive transport, across airport, corporate, event and private work.

Is MCH part of a larger group?

The same team runs other executive transportation operations at the same time, but MCH is its own service with its own cars, name and bookings, so you deal with MCH from enquiry to drop-off.

What happens if I need to complain?

Please contact us as soon as you can. We will talk it through with you and look for a fair and sensible solution for everyone involved.

Why is there no refund after a no-show?

Because we reserve a chauffeur and car for your journey, they cannot be offered to anyone else. Our terms and conditions explain the 24-hour window and when refunds apply.

Can businesses set up an account with MCH?

Yes. Corporate clients can ask about an account, and credit terms are considered only after a working relationship has been established. See our corporate chauffeur service for details.

Who will I speak to?

Adam looks after clients day to day, so he is usually the first person you deal with, and Dean runs dispatch and communications on the day. Use the contact page to reach the team.

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