Chauffeur FAQs for Manchester: answers about booking, cars, prices and more
These chauffeur FAQs cover the questions we are asked most about chauffeur hire in Manchester, grouped by topic, so you can find an answer fast or follow the link to the full page.
Chauffeur FAQs on booking and payment
How do I book a chauffeur with MCH?
Use the booking tool on our booking page to enter your journey, see your price and confirm. If you would rather talk it through, message MCH on WhatsApp or call, and we will arrange the booking with you. Read more: Book a chauffeur
Can I see a price before I book?
Yes. You see the price for your journey before you commit. Read more: Check your price
How do I pay?
You save your card securely through Stripe when you request your booking, and MCH usually charges it about 24 hours before your journey, or earlier for multi-day and multi-journey bookings. Chauffeurs never accept cash or card payments themselves, so everything is settled in advance. Read more: Payment terms
Is my booking confirmed straight away?
No. An online booking is a request until MCH accepts it. Read more: Booking
Can I change or cancel my booking?
Standard bookings need at least 24 hours’ notice to cancel or amend. Peak dates, large events and multi-vehicle bookings can need longer, and once MCH has taken payment and allocated a chauffeur and car, refunds are not available. Read more: Cancellation terms
Can I book at short notice?
MCH welcomes last-minute bookings subject to availability, although we encourage at least 24 hours’ notice. For an urgent journey, message us on WhatsApp or call, and we will tell you straight away whether we can help. Read more: Contact the team
What details do you need to confirm a booking?
Send the collection and destination addresses, the date and time, the number of passengers, the luggage and your preferred car. For an airport journey, we also need the flight number and the lead passenger’s details. Read more: Contact the team
Can I change a confirmed journey?
Contact us as early as you can. We will check the new time, route, passengers and car against availability and the chauffeur’s schedule, but changes cannot be guaranteed, and standard bookings need at least 24 hours’ notice. Read more: Changing a booking
Waiting time, charges and cancellations
How long will my chauffeur wait?
For airport collections, the first 60 minutes of waiting from the booked time are free. For hotels, train stations and ordinary addresses, the first 30 minutes are free. Read more: Waiting time terms
What happens after the free waiting time?
Waiting charges apply, typically from £50 to £70 per hour depending on the car. We wait as long as we possibly can, but if more waiting would harm the chauffeur’s next commitment, we may have to treat the booking as a passenger no-show. Read more: Waiting time terms
What extra charges can there be?
Charges can apply for extra waiting, extra stops, route changes after the journey starts, extra mileage, parking, tolls and drop-off fees where they apply, vehicle return charges and any extra cleaning or damage. Your written quote shows the price you agree. Read more: Additional charges
What is the standard cancellation period?
Standard transfers need at least 24 hours’ notice. However, some bookings, such as private tours, golf tours, multi-day travel and journeys with several cars, need longer, and we confirm the notice in your quote or booking confirmation. Read more: Cancellation terms
Can I get a refund after payment?
Once we have taken payment and allocated a chauffeur and car, refunds are not available, because those resources are reserved for your journey. However, if you contact us early with a problem, we will talk it through with you. Read more: Cancellation terms
What happens if my flight is delayed?
MCH monitors your flight on airport collections and includes 60 minutes of waiting from the pickup time you select. If a delay runs beyond that, MCH tries to extend the wait but cannot guarantee it, so please tell us about any change early. Read more: Booking
What if payment cannot be collected?
If payment cannot be collected, authorised or cleared before the journey, we may be unable to provide the service, so please check your card details when you book, and then we can confirm quickly. Read more: Payment terms
Airports and stations
How much does an airport transfer from Manchester cost?
It depends on the airport and the car. A transfer to Manchester Airport has a guide price of about £85 plus VAT in an E-Class, Liverpool John Lennon about £125, and Heathrow about £465. Read more: Airport transfers
Which airports do you cover?
Our main airports are Manchester, Liverpool John Lennon, Leeds Bradford, Heathrow and Gatwick, plus private terminals and airfields such as Signature, Aether, XLR, Farnborough, Biggin Hill and Manchester Barton Aerodrome. We also travel to other UK airports, so ask us for a quote. Read more: Airport transfers
Is meet and greet included at the airport?
Yes. Every airport collection is a meet and greet: your chauffeur waits with a digital name board, and we confirm the collection instructions before you travel. Read more: Airport transfers
Do you go to private terminals such as Signature or Aether?
We do. We drop you outside the terminal and collect arriving passengers from inside it, once they have cleared customs and immigration. Read more: Airport transfers
Are child seats available?
They are, on request. Tell us the ages when you book, and then we will have the right seats fitted. Read more: Airport transfers
Where will my chauffeur meet me at Manchester Piccadilly?
Your chauffeur waits at the main entrance and exit on Fairfield Street, holding a digital name board with your name. We park in the short-stay car park, so we are close by. Read more: Station transfers
What if my train is late?
Please tell us as soon as you know. We include 30 minutes of free waiting from the booked time, and after that waiting charges apply. Read more: Late trains
Cars and luggage
How many passengers does each car take?
The E-Class takes up to three passengers and three medium cases, while the S-Class takes one or two guests and two cases. The V-Class takes up to six passengers and six cases, but the Customised V-Class takes up to five guests and two large cases. Read more: Our fleet
What is the difference between the V-Class and the Customised V-Class?
The V-Class is built for space and luggage, while the Customised V-Class has a cabin that puts comfort first. Choose the V-Class for groups with bags and the Customised V-Class for hosted travel and long journeys. Read more: Customised V-Class
Which car should I choose if I am booking an airport transfer?
Choose by party size and luggage, so start with the numbers. The E-Class takes one to three guests and three medium cases, the V-Class takes up to six guests and six cases, and the S-Class suits one or two guests who want the most comfort. Read more: Our fleet
Will I have a professional chauffeur?
Yes. Every journey has a professional chauffeur, so it makes no difference whether you travel in one of our cars or in a larger vehicle we arrange. Read more: Our fleet
Can you supply more than one car if my group is large?
Yes. With enough notice we can supply up to around 20 V-Classes from our own fleet, so most groups can travel together without a larger vehicle. Read more: Our fleet
Can I add child seats if I book a car online?
Yes. If you book a chauffeur car online, then you can add baby seats, child seats and booster seats. Read more: Our fleet
Business and hourly hire
What is hourly chauffeur hire?
Hourly chauffeur hire, also called an hourly chauffeur service or as-directed hire, gives you a chauffeur and car for the hours you book. They stay on standby at your disposal, so you add stops as you go, and the service is designed to end in the area where it began. Read more: Hourly hire
What is the minimum booking for chauffeur service by the hour?
Hourly chauffeur hire starts at three hours. Half day chauffeur hire covers five to seven hours, while full day chauffeur hire covers eight to twelve, and the hourly rate falls as you book longer. Read more: Hourly hire
What does the hourly rate include, and how many miles do I get?
The rate covers the chauffeur, the car and fuel, and every booked hour includes 20 miles, so ten hours includes 200 miles and you can go out and come back within that allowance. Read more: Hourly hire
Can an assistant or travel manager book for someone else, and do you offer corporate accounts?
Absolutely. Give us the booker’s details and the passenger’s details, with a name, phone number and email address for each, and if they are the same person, just say so. Read more: Corporate chauffeur
Will you sign an NDA?
Yes. We sign an NDA on request for a one-off booking, and a corporate account includes one where the account needs it. Read more: Corporate chauffeur
Can you provide several cars for one event or programme?
Yes. MCH plans multiple cars operating at the same time, including separate arrivals and shared transfers, so a team can travel as one booking. Read more: Corporate chauffeur
Weddings, funerals, schools and appointments
How much does wedding car hire in Manchester cost?
Hire is by the hour, from three hours. For five to seven hours the rate is £50 an hour for an E-Class, £70 for a V-Class, £90 for an S-Class and £115 for a Customised V-Class, all plus VAT, so a six-hour wedding in a V-Class comes to £420 plus VAT. Read more: Weddings
Can the car be decorated with ribbons?
Yes. We have basic ivory and white ribbons. Read more: Weddings
Do you offer Rolls-Royce or Bentley wedding cars?
Yes, through our partner network. MCH arranges the car and stays your single point of contact, and partner cars are quoted on request, so please tell us your date and venue. Read more: Weddings
How much does funeral car hire cost?
Although prices depend on the car, the three-hour minimum is £165 for the E-Class, £225 for the V-Class and £300 for the S-Class, all plus VAT. These figures follow our hourly rates of £55, £75 and £100, so any further time is charged at the same rate. Read more: Funeral cars
Do you provide a hearse?
No. We provide family cars only, so your funeral director arranges the hearse. Read more: Funeral cars
How much is prom car hire in Manchester?
Prom car hire Manchester wide starts from £150 an hour including VAT for a standard Mercedes V-Class. Part-custom V-Class options start from £200 an hour including VAT, and fully custom JetClass, AC13 and Landjet-style vehicles start from £250 an hour including VAT. Read more: Prom
Do you offer boarding-school and college transfers?
Yes. International arrivals, term-time collections and UK transfers can be planned in advance. Passenger contacts, luggage and safeguarding requirements need to be clear when you book. Read more: Group travel
Do you provide non-emergency medical travel?
Yes, for pre-booked journeys to private hospitals, clinics and appointments. This is chauffeured transport only: it is not an ambulance, an emergency service, a wheelchair-accessible service or a substitute for clinical support. Read more: Ask the team
Long distance, cruises, tours and golf
How much does a chauffeur from Manchester to London cost?
As a guide, a one-way Manchester to London chauffeur journey is about £460 plus VAT in an E-Class and £650 plus VAT in a V-Class. Your written quote is final, while MCH prices a return journey as its own trip, with a discount where possible. Read more: Long distance
Can we book the return journey on the same booking?
Yes. The outbound journey and the return can go on one booking, and your chauffeur meets you at the terminal when you come back. Read more: Cruise transfers
Can you take us to the Southport golf links and Royal Birkdale?
Yes. Southport makes a natural base for Royal Birkdale and its neighbours, so we drive you from Manchester, Liverpool or the airport to the clubhouse door. Read more: Golf tours
How much do private chauffeur tours cost?
As a guide, a day tour in a Mercedes V-Class starts from £700 plus VAT for ten hours. However, the final price depends on the route, the start point, the hours, the vehicle and any overnight stay, so we confirm the exact figure in a written quote. Read more: Private tours
Who pays for the chauffeur’s accommodation?
Any accommodation provided for your chauffeur is invoiced to you, the client. We itemise all of our expenses and share them with you, so you can be happy with everything before we move forward. Read more: Multi-day hire
Can you cover early call times and late wraps?
Yes. We run around the clock, so a 5am hotel collection or a late wrap is a normal booking. Read more: TV and production
Events and hotels
Does your event chauffeur service cover Old Trafford, the Etihad Stadium and Anfield?
We do. We cover all three grounds, and we agree your drop-off and your pickup after the final whistle when you book. Read more: Venues and events
How do I get home after the match without queuing?
Book a return pickup in advance. When you reserve the car, you agree a time and place to meet afterwards, so your chauffeur is waiting while the crowds clear. Read more: Venues and events
How long does it take to get from Manchester to Aintree for the Grand National?
In normal traffic, the 35 miles from Manchester Central take about 44 minutes. Race day is different, however, so we allow extra time and agree an early pickup. Read more: Venues and events
Can you collect me from my hotel in Manchester?
Yes. We collect from any hotel or aparthotel in Manchester, Salford and Cheshire, and from further afield, so your chauffeur meets you at the door at the time you choose. Read more: Hotel transfers
Can a hotel concierge book a transfer for a guest?
Yes. Concierge teams are very welcome to book for their guests, and we confirm each booking in writing so the guest and the hotel both know the plan. Read more: Hotel transfers
Are you affiliated with the hotels?
No. We have no direct links with any of the hotels named on our booking page, so the names show only where we collect guests. Read more: Hotel transfers
About MCH: more chauffeur FAQs
Is MCH a taxi or a ride-hailing app?
No. MCH is a private chauffeur service, so you book ahead, see a price, and a chauffeur and car are reserved for your journey. We are not a ride-hailing app, so we cannot guarantee a vehicle at very short notice. Read more: About MCH
Where does MCH operate?
Our focus is executive transport inside the M60, the ring road around Manchester, and most journeys start in and around the city. However, we serve the whole UK, including airports, cruise ports, golf courses, racecourses and other cities. Read more: About MCH
Who will I speak to?
Adam looks after clients day to day, so he is usually the first person you deal with, and Dean runs dispatch and communications on the day. Billy, the company director, leads the team. Read more: Meet the team
Which service should I book?
For a flight, choose an airport transfer. A meeting, a business day or a day with several stops suits corporate or hourly hire. Long distance is the answer for a one-way trip to another city, and weddings, funeral cars or prom cover special occasions. Read more: All services
What if something goes wrong?
Please tell us straight away. We will talk it through with you and look for a solution that works for everyone involved. Our terms explain the 24-hour window for changes and when refunds apply. Read more: Terms and conditions
No question matches that search. Try a shorter word, or ask the team.
Still have chauffeur FAQs? Ask us, or book in minutes
Every message reaches our own team, so you always deal with MCH. For a price, use the booking tool, and for anything else, contact us.